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ai-driven customer experience solution

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If you are looking for an answer to the question What is Artificial Intelligence? and you only have a minute, then here's the definition the Association for the Advancement of Artificial Intelligence offers on its home page: "the scientific understanding of the mechanisms underlying thought and intelligent behavior and their embodiment in machines."

However, if you are fortunate enough to have more than a minute, then please get ready to embark upon an exciting journey exploring AI (but beware, it could last a lifetime) …

Five AI-Driven Customer Experience Solutions: A survey of the market

#artificialintelligenceFeb-19-2019, 11:01:32 GMT

They say it is ushering in a new age, a Customer Experience 3.0. As a notorious heckler, I thought I would have my team research the market, as it stands, in the closing weeks of 2018. My question was: Who cares about promises; I am exhausted by all this thought leadership; I want specific examples; what are AI-driven solutions capable of achieving for customer experience, right now? So that is exactly what they did. Then we discussed how these solutions change or do not change the game.

ai-driven customer experience solution, customer experience, customer journey, (7 more...)

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Genre: Overview (0.51)

Industry:

Marketing (0.50)
Information Technology (0.35)

Technology:

Information Technology > Enterprise Applications > Customer Relationship Management (0.53)
Information Technology > Artificial Intelligence > Natural Language (0.36)

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